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Let's start the week off right!

Saturday morning, I grabbed my usual cup of tea, and started to catch up on what I missed in internet land - the usual routine. However...

šŸ‘‹ A very good morning to you!

I hope you had a spectacular, restful, and productive weekend; but if you didnā€™t, why not, and how can you the next one better?

I must confess, originally I was struggling to think of things to write about for this newsletter. I was thinking about it all of last week. How can I be succinct, deliver value and keep it interesting? I love writing, so I thought Iā€™d give it a crack with what comes naturally to me.

Thereā€™s a feedback form link at the bottom of this email - when you have a chance, I would greatly appreciate it if you could let me know your thoughts, and how I could improve?

With that, letā€™s get cracking. šŸš€

Observer šŸ”­

I woke up Saturday morning, grabbed my usual cup of tea, and started to catch up on what I missed in internet land - the usual routine. However, it wasnā€™t soon after I got a text message from Observer alerting me that one of the production services for Imperial Wealth went down - a critical piece of infrastructure that powers many of our most valuable offerings.

What used to happen was Iā€™d get a frantic call from a director, who had been fielding questions and concern from our customer base, and Iā€™d rush to get a patch together before too many people had missed opportunities.

Not this morning.

Observer tweets

Rather, even before clients realized, I was on AWS restarting servers, reading logs, and pushing a fix. Next thing I know, Bing!, Observer had sent me another message to let me know that the service was back up.

When I first started as CTO at this company, it was all about speed. Speed to iterate, to release, to get onto the next project. Admittedly, weā€™ve got some tech debt to pay off, but thatā€™s the price of small, agile teams with ambitions of taking over the world.

(For the uninitiated, ā€œtech debtā€ refers to the additional work that youā€™ll need to do or things you will need to fix for the sake of getting something done faster)

Weā€™re now starting to pay it off, but for me, the knowledge that Iā€™ll be warned about a service having an issue is something that really helps me sleep at night. No more need to rely on clients to be our canaries. šŸ˜…

Service, server, and API monitoring make sense for the tech world, but this newsletter is filled with people from all walks of life - I would love to know how you are monitoring the important things in your world. Please, let me know!

Iā€™m very excited to say that for those already on the platform, itā€™s only getting better. This week weā€™re releasing three major, and much needed upgrades:

  1. Teams - share your monitors with your team
  2. Dashboard improvements - mobile users will be able to sigh a sigh of relief
  3. Home/sales page - Iā€™ve been very slack in this department. Instead of the login page being our lander, Iā€™ll be publishing the home page; the touchpoint for first-time visitors which explains the why, how, and what of Observer.

Politiquiz šŸ“£

(name certainly pendingā€¦)

Iā€™ve had questions about what startup is coming for Mayā€™s installment of 12 startups in 12 months. Iā€™m excited to share that this monthā€™s efforts have been around political transparency.

snoooooooore šŸ˜“ - I know, I know; I like to think of myself as a politically-charged person (read: someone who thinks that done right, a great chance can come from our parliament), but I definitely agree, the lead up to elections can be a little much. However, this isnā€™t meant to change your vote.

This monthā€™s SAP (startup, app, or program) is about helping you connect with your representative.

When you sign up, youā€™ll be able to take a simple quiz on issues that have gone through parliament. Weā€™ll then show you how well your representativeā€¦ well, represents you.

When they are on something, youā€™ll get a push notification explaining the topic, the issue, and ask how youā€™d vote on it - then weā€™ll show you how they voted.

This has come out of my spite for the media circus, the ā€œX-Factorā€-like performance our politics has become. Politics, as aptly summarized by Adam Bandt, ā€œshould be a contest of big ideas that will change our lives for the better.ā€ I couldnā€™t agree more with this statement, and rather than just complain, I want to have a shot at giving people a different way to engage with their representative that is more substantive than Facebook and billboard advertising.

I would really love to hear your feedback on this - whether youā€™re politically charged like me, or you couldnā€™t give two hoots, let me know (reply to this email)!

Staying Customer-Driven šŸ”Ž

I have always found that my most used project ideas come from problems that I solve for myself. Recently, in my talk Concept to Production, I spoke about how to have good ideas.

One of the easiest ways to find problems to solve is to be conscious in our day-to-day lives. Find better and different ways to do things youā€™re already doing.

As I rebuild yFocus āš—ļø, I canā€™t wait to be able to use the platform to help validate ideas even before I start them. However, how can I stay customer-driven once the idea is launched?

I always tell my mentees to listen to their customers for the features that matter to them - build your roadmap lean, fast, and focused.

Itā€™s got me thinkingā€¦ more to come on this.

Feedback

If youā€™ve made it this far - thank you! ā¤ļø It would mean so much to me if you could fill out this feedback form. Itā€™s a quick one, promise. I want to make sure this is interesting for you and find ways that I can improve.

I hope you have an awesome week. Thanks for starting it with me. ā¤ļø

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